FAQs

July 8, 2016

How much is the agency fee?
Our agency charge is a flat fee of SGD600. For urgent cases where a nanny is required within 30 days, there is a surcharge of SGD120. Payment is required to confirm a booking.

How much should I be paying for my Nanny?
It all depends on personal preference and what additional services you require from your nanny. Typically Malaysian nannies charge between SGD2,500 to SGD3,000 and Singaporean Nannies charge between SGD3,000 to SGD3,500.

How do I pay my Nanny?
Nannies are usually paid in cash or by an agreed mode of payment upfront.

Am I eligible as an employer to hire a foreign confinement nanny? What do I need?
An employer must:

  • Be 21 years old and above at the time of application.
  • Get a Work Permit for your confinement nanny.
  • Pay a monthly levy.
  • Have a newborn under 4 months old.

What is the eligibility of a Confinement Nanny?

  • Be a Malaysian or Singaporean (Only Malaysians require a work permit).
  • Be 23 to 65 years old at the time of the application.
  • Work at your residence.

Note: You and your confinement nanny are bound by the basic Work Permit conditions. For example, the nanny cannot work for other employers in an occupation other than that stated in the Work Permit.

Can I engage a Malaysian confinement nanny on social visit pass without a work permit?
A government announcement on 5th July 2002 states that, all employers who employ confinement nannies from Malaysia regardless if friends or relatives, paid or unpaid, will have to apply for a work permit for them. The government has also implemented penalties for employment of foreign workers without work permits. Please refer to the MOM website for more information.
Why does one still engage Malaysian confinement nannies without a work permit?
Some are unaware about the need to apply a work permit for the nannies while the others believe that they will not be that unfortunate to be caught. However, if one is caught for hiring illegal workers, not only will he/she be fined, the authority will prohibit him/her from engaging foreign maids in the near future.
Why are some of the Malaysian confinement nannies willing to work without a work permit?
A full time experienced nanny taking the risk of working without a work permit is very slim. Due to the fact that, if her passport is filled with social visit endorsements, it will eventually increase the chances of her being suspected of working illegally. Nonetheless, there are still nannies who are willing to work without a work permit. These are the nannies that have no financial commitments and are in this field to pass time. With 2 or 3 assignments a year, their chances of being suspected or caught are low.However, these nannies are usually less accommodating and not as seasoned to confinement work as compared to full-time nannies.

Other reasons nannies are willing to take the risk might be because:

  • They are not within the age limit
  • Lack of experience and thus willing to accept any assignments possible to furnish their experience.
  • They are blacklisted by the Ministry of Manpower due to various reasons, i.e. criminal record etc.
How long is the validity of a Foreign Confinement Nanny Temporary work permit?
The maximum validity of the Work Permit is 16 weeks starting from your child’s date of birth. If you apply after your child is born, the validity will be shorter.
Is there an administrative fee for the application of Work Permit?
An administrative fee of $30 is normally charged for each Work Permit Application submitted to MOM. This cost is part of our agency fee.
Is there any requirement to pay any levy fees?
Employers will need to pay monthly levy fees for their confinement nanny. The amount is as follows:

  • Singapore citizen: $60 per month.
  • Non-Singapore citizen: $265 per month.

Note: For employers in Singapore who have another foreign domestic worker registered under their name, will get a combined monthly levy fee deductible by GIRO.

It is necessary to get a medical insurance for my confinement nanny?
MOM requires all employers to have medical insurance cover for confinement nanny. (Kindly check with your own insurance agent or we can pass you more information if required.) Extracted from item 5 of Notice of Issuance of Temporary Work Permit by MOM.“You are required to purchase and maintain Medical Insurance for your foreign worker’s inpatient care and day surgery during her stay in Singapore. For medical insurance policies taken up or renewed on or after 1 Jan 2010, the insurance coverage must be at least S$15,000. Please note that under the Regulatory Conditions of Work Permits, employers are responsible for and shall bear the cost of the upkeep and maintenance of their foreign workers, including the provision of medical treatment.”
Is it compulsory for my confinement nanny to go for a medical examination?
A medical examination is optional. You may want to send the confinement nanny for a medical checkup because she will be in contact with your newborn.
Do I need to prepare red packet/s “Ang Bao” for the nanny?
We do encourage you to prepare one red packet for Confinement Nanny to show your appreciation on the last day of her service. Advice for 1st day ‘ang pao’ is minimum $30 & above, as for last day ‘ang pao’ is based on nanny’s performance. On average, our nannies receive between the amount of $100-$250. However, this is absolutely optional.
What sort of confinement services can I request?
There are either full-time or part-time nanny services. For full-time service, you can specify to have either day-care or overnight nanny services depending on your needs. For day-care service from Monday to Friday, a nanny can be arranged to babysit at your place, or alternatively, you may prefer to bring your baby to the nanny’s place. You may also request for part-time nanny service for a few hours (minimum 4 hours block) each day for at least 3 times a week, be it at home, hotels, or service apartments.
Do you provide any other services?
Yes we do. For other services please visit www.caregiverasia.com.
When would be best time to book a nanny?
It is recommended that you book a nanny 4 to 8 weeks before your expected start date of service. For adhoc part-time nanny service, request should reach us via email at least one day in advance. There has been increasing demand for nannies from our company. Thus, we recommend that you book a nanny at least 3 to 6 months before your estimated delivery date (EDD). Doing so as early as possible ensures a nanny at your availability.
In what circumstances would I be able to get a refund?
Only in the event of a miscarriage or stillbirth, you are entitled to a full refund of your payment. A doctor’s certification will need to be provided.
Why do some agencies offer prices lower than the market rate?
Some agencies may not invest sufficiently in a proper baby handling training system and the services provided to their customers may not be consistent in standard; thus, they are unable to get consistent repeated referrals.
There are also unlicensed agencies operating illegally. They tend to persuade clients to save on the government levy by refusing to apply for the work permit otherwise required for the nanny to begin providing her services.
How do I find out whether a company is licensed by the Ministry of Manpower?
It is against the law for any unlicensed confinement nanny agencies and/or housewives operating from home to provide such services. Strict rules are put in place by the Ministry of Manpower (MOM) to safeguard you.
Some guidelines to follow are:
* Always ask for the employment agency license number (EA no.***).
* Verify against the MOM website to ensure that the EA no.*** and the name of the company given are the same.
* Practise discretion and do not engage a company or anyone who claims that they are operating under a borrowed licensed name.
*** EA no. is different from Business Registration Number. A Business Registration Number is obtained from ACRA to start a business. However, for certain types of commerce such as confinement nanny agencies, the government will issue a special license authorising them to operate.
If there is a need, will I get a replacement nanny?
Our nannies are highly equipped and capable in carrying out their duties effectively. That said, we are aware that different families will have different requirements. Expectations will vary. Therefore, within the first 5 days we will provide a free replacement of nanny if you choose to make a switch. After which a new booking will be required.
Can the confinement nanny do housework for me?
The confinement nanny’s main job is to take care of the baby and mother. Additional services are can be discussed and agreed on prior to the engagement.
Can I request for the nanny who was previously used by my friend?
You are allowed to choose the same nanny and your requests will be placed as a top priority. However, due to unforeseen circumstances, please be prepared that there might be changes to the nanny assigned.